UTM Jewelry offers global shipping services. UTM is based in China, and we ship to destinations worldwide. We cover customs duties for packages sent to the UK, EU, and the US. However, for other international shipments, customs duties may apply, and UTM Jewelry cannot be responsible for these additional charges.UTM Jewelry is not liable for lost or stolen packages. If you encounter any issues with your delivery, we will assist you in contacting the carrier to track your package. However, once an order is marked as delivered to the correct address, we cannot be held responsible for any loss or theft. Pls clickShipping Informationfor more details.
As long as the order has not been shipped, you can cancel or update it at any time. We will assist you with any changes. Please send an email to customer@utmjewelry.com to cancel or modify your order.
After you complete your purchase, we will send you a confirmation email. When your package is shipped, you will receive a shipping confirmation email from us. This email will include a tracking number. You can enter this tracking number on the carrier's website to get more information.Updates for international orders may be affected by transitions between international carriers, and detailed tracking information might not be updated daily. Please check for updates every few days. Pls clickTrack My Orderfor more details.
If you are not satisfied with your order, we are happy to help and resolve the issue. Please email us at customer@utmjewelry.com within 14 days of receiving the product to let us know if you need a return or exchange. Our customer service team will provide a solution as quickly as possible. However, please note that UTM Jewelry does not cover the international shipping costs for returns. We apologize for any inconvenience this may cause. For more information about UTM’s Return Policy, please click the following link:Return Policy
